Refund policy

30-Day Happiness Guarantee

We want you and your pet to love what you get from BarkFam. If something isn't right, contact us within 30 days of delivery at hello@barkfam.com and we'll make it right.

Damaged, defective or wrong item

Send us a photo of the item and your order number. We'll send a free replacement or a full refund, your choice. In most cases you won't need to send anything back.

Changed your mind

If the item is unused and in its original packaging, you can request a refund within 30 days of delivery. We'll reply with return instructions. Return shipping is paid by the customer. Once we confirm the return, your refund is issued to your original payment method.

Refund timing

Approved refunds are processed within 3 business days. Depending on your bank, it can take 5 to 10 business days to show on your statement.

Lost or late orders

If your tracking hasn't updated in 10 business days, or your order hasn't arrived 20 business days after shipping, contact us and we'll send a replacement or a full refund.

Questions? Email hello@barkfam.com.